Support · MomentLog
We’re here to help.
For help with recording, sign-in, AI, subscriptions, or cloud video, email us directly. We will review your message as soon as reasonably possible.
contact@twincurrentstudio.comWhat we can help with
- Camera, microphone, location, and photo permissions
- Recording, playback, export, and the local Archive
- Apple, Google, or email sign-in
- AI analysis, search, and Recaps
- Purchases, restore purchases, and subscription status
- Personal Premium cloud video recovery
- Account and data deletion
What to include
To help us diagnose the issue, include your MomentLog version, iOS version, device model, the steps that led to the problem, and any error message you saw. Do not send passwords, verification codes, or complete video or audio files. If media is genuinely needed, we will explain a secure way to provide it.
Subscriptions and privacy
You can view or cancel a subscription on Apple’s subscription management page. If you have purchased but your access is not shown, first choose Restore Purchases on the in-app purchase screen.
For details about personal information, AI audio, cloud video, and account deletion, read our Privacy Policy.